Refund and Returns Policy

Eligibility for Returns

Customers may request a return within 7 days of receiving the product. To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. A valid proof of purchase is required for all return requests.

Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered after delivery

  • Customized or made-to-order items

  • Clearance or final sale products (unless stated otherwise)

  • Digital or downloadable products

Please review the product details carefully before completing your purchase.

Return Request Process

To initiate a return, customers must contact our support team with their order number and a clear reason for the return. Once the request is reviewed and approved, detailed return instructions will be provided. Returns sent without prior approval may not be accepted.

Refund Processing Time

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund. Approved refunds are processed within 5–10 business days and credited back to the original payment method used during checkout.

Exchange Policy

If an item arrives damaged, defective, or incorrect, customers may request an exchange instead of a refund. Exchanges are subject to product availability. If the replacement item is unavailable, a refund will be issued.

Shipping Costs for Returns

Return shipping costs are generally the responsibility of the customer. Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrectly delivered item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos and your order details. We will arrange a replacement or issue a full refund as applicable.

Late or Missing Refunds

If your refund has not been received within the expected timeframe, please check with your bank or payment provider first. If the issue remains unresolved, contact our support team for further assistance.

Policy Updates

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will take effect immediately upon being published on this page.